This privacy notice for EPC’S DIRECT (“Company,” “we,” “us,” or “our”) describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:
- Visit our website at https://epcsdirect.co.uk/, or any website of ours that links to this privacy notice
- Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at contact@epcsdirect.co.uk.
Summary of Key Points
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with EPC’S DIRECT and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information? We do not process sensitive personal information.
Do we receive any information from third parties? We do not receive any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.
How do we keep your information safe? We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.
What are your rights? Depending on where you are located geographically, the applicable privacy law may give you certain rights regarding your personal information.
How do you exercise your rights? The easiest way to exercise your rights is by filling out our data subject request form available here, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
Want to learn more about what EPC’S DIRECT does with any information we collect? Click here to review the notice in full.
1. What Information Do We Collect?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You: The personal information we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include:
- Names
- Phone numbers
- Email addresses
- Contact preferences
- Billing addresses
- Debit/credit card numbers
Sensitive Information: We do not process sensitive information.
Payment Data: We may collect data necessary to process your payment if you make purchases, such as your payment instrument number and security code. All payment data is stored by Stripe. You may find their privacy notice here: https://stripe.com/gb/privacy.
2. How Do We Process Your Information?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
- To deliver and facilitate delivery of services to the user: We may process your information to provide you with the requested service.
- To respond to user inquiries or offer support: We may process your information to respond to your inquiries and resolve any potential issues.
- To send administrative information: We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
- To save or protect an individual’s vital interest: We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.
3. What Legal Bases Do We Rely On to Process Your Information?
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason to do so under applicable law.
- Consent: You have given us permission to use your personal information for a specific purpose. You can withdraw your consent at any time.
- Performance of a Contract: We may process your information to fulfil our contractual obligations to you.
- Legal Obligations: We may process your information to comply with legal obligations, such as cooperating with authorities or defending our rights.
- Vital Interests: We may process your information to protect your vital interests or those of a third party.
4. When and With Whom Do We Share Your Personal Information?
In Short: We may share information in specific situations and with the following third parties.
- Business Transfers: We may share or transfer your information in connection with any merger, sale, financing, or acquisition of our business.
5. How Long Do We Keep Your Information?
In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as necessary for the purposes set out in this privacy notice, unless a longer period is required by law. No purpose in this notice will require us to keep your personal information for longer than 90 days.
6. How Do We Keep Your Information Safe?
In Short: We aim to protect your personal information through organisational and technical security measures.
We have implemented appropriate and reasonable security measures to protect your personal information. However, no system is 100% secure, so we cannot guarantee its absolute security.
7. Do We Collect Information From Minors?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
If we learn that personal information from users under 18 has been collected, we will delete such data promptly. If you believe we have collected data from a minor, please contact us at contact@epcsdirect.co.uk.
8. What Are Your Privacy Rights?
In Short: In some regions such as the EEA and UK, you have rights that allow greater control over your personal information.
You may have the right to request access, correction, erasure, restriction, or portability of your personal information. You may also have the right to object to processing. To exercise these rights, contact us using the details below.
If you are located in the EEA or UK and believe we are unlawfully processing your personal information, you have the right to complain to your local data protection authority: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
Withdrawing your consent: You may withdraw consent at any time by contacting us at contact@epcsdirect.co.uk.
9. Controls for Do-Not-Track Features
We do not currently respond to Do-Not-Track (DNT) browser signals as no standard for DNT has been finalized.
10. Do California Residents Have Specific Privacy Rights?
In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.
California residents may request information about how we share personal data for marketing purposes or request deletion of data they have publicly posted. To make a request, please contact us at contact@epcsdirect.co.uk.
11. Do We Make Updates to This Notice?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice periodically. The updated version will be indicated by a “Revised” date and will be effective once accessible.
12. How Can You Contact Us About This Notice?
If you have questions or comments about this notice, you may contact us by email or post:
EPC’S DIRECT
26 Winders Way
Leicester, Leicestershire LE28SS
United Kingdom
contact@epcsdirect.co.uk
13. How Can You Review, Update, or Delete the Data We Collect From You?
You may have the right to request access to, update, or delete your personal information. To do so, please contact us.